Experience

DIRECTOR OF PRODUCT DESIGN (Promoted - Senior Product Design Manager, May 2025) Sprinklr | Seattle,WA | Jul 2024 – Present

Own end-to-end design across all product verticals at Sprinklr, shaping AI-first experiences, driving platform consistency, and elevating design maturity across a global SaaS org.

  • Lead and mentor a global team of 20+ designers and managers; foster a culture of ownership, clarity, and continuous improvement

  • Embedded design leadership into product planning, roadmap development, and QBRs—shifting the org from executional to strategic

  • Defined the AI design vision and accelerated convergence across verticals to reduce debt and increase velocity

  • Overhauled the design system to drive scalable, platform-wide alignment with engineering and product

  • Partner directly with C-suite leaders and SVPs to shape product direction, prioritize investments, and evolve the platform’s design foundation

Product Design Manager Okta | Seattle,WA | Jun 2022 - Jul 2024

Directed product design across Fast Pass, Identity Threat Detection, and two platform initiatives, influencing security workflows used by millions.

  • Managed and mentored a team of 6 senior-to-principal designers, fostering career growth and promoting a culture of accountability and ownership

  • Partnered with PM and Engineering leadership to shape roadmap priorities, clarify scope, and align delivery across multiple squads

  • Drove 28% increase in Fast Pass adoption, contributing to $10M+ in contract expansion and improved enterprise retention

Product Design Manager Panorama Education | Seattle, WA | Jan 2022 - Jun 22

Led design for Social Emotional Learning and Surveys, driving clarity and impact across key K–12 products.

  • Responsible for 2 product verticals Social Emotional Learning and Surveys

  • Scaled design organization from 6 to 15 including UX Researchers, Product Designers, and Lead Product Designers

  • Established design review structure, scoping session, cross-functional initiative for roadmapping, and career roadmapping framework

Product Design Manager Sprinklr | Seattle, WA | Jan 2021 - Dec 2021

Managed Marketing, Advertising, and Research product verticals.

  • Led and expanded a team of product designers, scaling it to 8 designers

  • Ensured consistency and quality of design across products through structured design review processes

Ux, Project Manager T-Mobile | Seattle, WA | Feb 2020 - Jan 2021

Led UX initiatives to simplify T-Mobile services and reduce business costs by $35 million.

  • Collaborated with Product and Engineering to define milestones, allocate resources, and track success metrics

  • Partnered with the Principal Design Manager to rebuild T-Mobile’s design system

TECHNICAL PROGRAM MANAGER, CUSTOMER EXPERIENCE Outreach.io | Seattle, WA | Jan 2019 - July 2019

Worked cross-functionally to reduce bugs and improve time-to-market.

  • Developed strategies with Design to increase product adoption

  • Partnered with Engineering to test features and analyze user data

MANAGER OF TECHNICAL SUPPORT Outreach.io | Seattle, WA | Aug 2017 - Jan 2019

Led a team of 12 support engineers, improving resolution time and customer satisfaction.

  • Launched new support channels to improve global responsiveness

  • Provided customer insights to influence product direction

DIRECTOR OF ADMISSIONS/SALES OPERATIONS Coding Dojo | Seattle, WA | Feb 2015 - May 2017

Launched new products and drove revenue through marketing strategy and process improvement.

  • Managed cross-continental teams during online product launches

  • Improved funnel conversion 20–30% via automation and data analysis

Education

Lander University Greenwood,SC | Aug 2007 - Dec 2011

Bachelor of Science Management & Marketing

University of California, Los Angeles Online | Jun 2016 - Sept 2016

Agile Project Management